What is an advance purchase code?
On completion of your purchase you are assigned an advance purchase code which is your proof of purchase. This is a unique code that:
- holds a history of your purchase details including the number of copies purchased.
- is required in order to obtain your activation code(s).
- is required should you need to transfer your product to another computer.
- is required should you need to contact IMDG support for assistance.
How do I receive the product?
Download IMDG Code for Windows and install the software onto any stand-alone computer meeting the system requirements. Every computer requires its own unique activation code which must be purchased. Alternatively, an installation CD can be requested.
How do I install the product?
If you have downloaded the product, it is installed by running the setup program called SetIMDG14Dec2019.exe and following the on-screen instructions. If you have a CD, the installation will start automatically when you insert the CD into your drive. When the installation is complete the product will launch automatically.
Note: This product requires activation, which must be purchased. When the product is first run it will display a serial number and ask you to enter its activation code.
How do I activate the product?
Go to the drop down arrow at the top left of the program that you have downloaded and click Help, Activate. You will see a 7 digit unique program serial number displayed in a box under 'Get Activation Code'. Please go to the activate your system link in the email that you received after purchasing the system and paste in your advanced purchase code. Your activation code and activation information will be displayed.
For full installation and activation instructions, contact email@example.com quoting your advance purchase code, the activation code and the program serial number.
Can the download file be used for more than one installation?
Yes, but each installation will require a unique activation code. If you have purchased multiple copies, then download the setup file once and copy it to each computer on which you intend to use the product.
What is a program serial number?
The program serial number is generated during product installation and is unique to the computer on which the product is installed. It is a code that looks like 1234567 (i.e., a seven-digit number). You will see this code in the Activation window when you first launch the program. You will need your program serial number and your advance purchase code (sent to you in an email after purchase of the system) to obtain your activation code.
What is an activation code?
Every computer on which the product is installed has to be activated by a eight-digit activation code.
To obtain an activation code, you require the following:
- Your advance purchase code.
It must have at least one remaining activation available. If you have already obtained your activation code(s) you will not be able to obtain any more. If you want to transfer to another computer please see ‘Transfer to another computer’ (Question 8).
- The program serial number displayed by your computer
Your activation code will be displayed after you have entered an advance purchase code and program serial number. IMDG Code for Windows will automatically be activated.
How do I transfer the product to another computer?
During the two-year life span of an IMDG Code amendment, it is possible that you will need to replace your computer.
Note: Your activation code for the old computer will not activate the new computer, because every computer generates a unique program serial number and requires a different activation code.
The following steps outline the transfer procedure:
- Start the existing system and click the Deactivate option in the Help menu.
- Deactivate the existing system and note the deactivation code (save details to file and/or print a hard copy).
- Enter your advance purchase code here. You will see your existing activation details.
- Click the Deactivate button to the right of the existing activation.
- Enter your deactivation code and confirm. This will release another activation.
- Install the product to the new computer and obtain an activation code for the new program serial number.
For further transfer instructions, contact support firstname.lastname@example.org quoting your advance purchase code, the activation code and the program serial number.
What happens if my system is lost owing to computer failure?
If you have lost your system owing to a computer failure or had to re-install following a virus problem, etc. you will not be able to run the product. To obtain your deactivation code you must contact support email@example.com quoting your advance purchase code, the activation code and the program serial number.
What should I do if I get a warning message saying 'Wrong code was entered ..' when I try to activate the product?
The activation code you have entered does not match the program serial number displayed by your computer. Please check your activation code and try again. You will have four (4) attempts and then the program will close. If you are still unable to activate your system, please contact firstname.lastname@example.org quoting your advance purchase code, the activation code and the program serial number.
How do I handle multi-user installations?
Please contact email@example.com
Note: Every installation on a networked computer must be activated with its own activation code. You will use your advance purchase code to obtain these activation codes until all activations have been used. If you need more activations for other network computers, these will have to be purchased.