A full refund of the purchase price will be made when:
1. The request for the refund is received within 14 days of the date of purchase.
2. Download and activation products - the product has not been activated.
3. E-learning courses - the course has not been started.
4. When buying a purchase code with multiple activations for download products, a refund will only be made for the complete purchase code, not individual activations.
5. When buying multiple courses, a refund will only be made for the whole batch of courses, not individual courses